IOMSPC ? - Screw 'em !!!
For too long they have treated the service as a cash cow. Extracting the maximum they feel they can feasibly get away with from both freight and passenger customers.
It is they that have created a business environment of high prices, poor customer relations and substandard fleet, which was ripe for a serious competitor to challenge their monopoly, with a cheaper and from the sounds of it, a more approachable and friendly working environment for both service provider, staff & customers.
As expected, Woodward blames everyone but SP Co for the situation. His recent interview on Granada tv reminded me of the proverbial swan - trying to look calm on the surface, while paddling like shite underneath.
Wake up Woodward - you've neglected the needs and treated with disrespect the very people that provide SP with with it's healthy income.
My personal opinion on the situation is that the beginning of the end of the SP Co as the main service provider has begun. My hope for the future is that Mezeron learn from the mistakes of SP.