Snaefell050 Posted September 30, 2008 Share Posted September 30, 2008 They can close the bar, I was on a crossing where a couple of stag parties were going back to the uk and were being twats, about an hour in and after lots of complaints they shut the bar and most of the staff were walking around taking orders for those of us that were sat down away from the kerfuful. The rowdy bunch kicked off at first but after being told the coppers were boarding before anyone got off they soon piped down. No coppers came on board and the twats left the ship like little lambs. - They actually did board a Sea Containers Dublin-Liverpool trip when it docked. They all got nicked too! Link to comment Share on other sites More sharing options...
Joss Posted October 1, 2008 Share Posted October 1, 2008 Well, surprise surprise, no call back from customer services, no reply to my 'word with Woodward'. And this to a customer who makes at least 12 return crossings a year, usually with a car... Link to comment Share on other sites More sharing options...
Jimcalagon Posted October 1, 2008 Share Posted October 1, 2008 Well, surprise surprise, no call back from customer services, no reply to my 'word with Woodward'. And this to a customer who makes at least 12 return crossings a year, usually with a car... If you could take your custom elsewhere then they might give a toss, I suppose. But it's not a monopoly. No way. Link to comment Share on other sites More sharing options...
manshimajin Posted October 1, 2008 Share Posted October 1, 2008 Well, surprise surprise, no call back from customer services, no reply to my 'word with Woodward'. And this to a customer who makes at least 12 return crossings a year, usually with a car... If you are really serious write to the newspapers with a 'copy' of the letter to MW (or if you are using email copy your letter into the 'contact' section of his blog page.) Link to comment Share on other sites More sharing options...
Skeddan Posted October 1, 2008 Share Posted October 1, 2008 If you are really serious write to the newspapers with a 'copy' of the letter to MW (or if you are using email copy your letter into the 'contact' section of his blog page.) Or do a 'press release' for Manx Radio and newspapers announcing you are launching a campaign to have Tynwald introduce measures to deal with SP's failure to deal with disorderly conduct on their ferries - and perhaps set up online petition like they did for Champ. It'll be sure to make the news - they might even ask Minister for Transport and Woodward for a comment, which could make Woodward a bit uncomfortable. Link to comment Share on other sites More sharing options...
SamHandwich Posted October 1, 2008 Share Posted October 1, 2008 I was on this boat too. The bar was shut for the entire sailing I think. Link to comment Share on other sites More sharing options...
Saltire Posted October 1, 2008 Share Posted October 1, 2008 They may have been going home to the UK - how are you sure they were from the Island? Not sure how this is relevant, apart from it could make the title of the thread incorrect. Doesn't really matter where they are from, they should be able to behave in public and the ships "security staff" should be able to take care of it for the sake of the other passengers. Link to comment Share on other sites More sharing options...
Snaefell050 Posted October 1, 2008 Share Posted October 1, 2008 Doesn't really matter where they are from That is absolutely spot on. Their behaviour was totally unacceptable and should be prosecuted. Link to comment Share on other sites More sharing options...
Brianna Posted October 1, 2008 Share Posted October 1, 2008 According to customer services, no-one else has made any complaint (or did at the time), they are basically suggesting I am making a fuss about nothing. I know I could have got someone at the time but franky I was more concerned with trying to reassure my daughter and play down the situation. So please call them (on 645645) and make sure they know what was going on! If it was true that they had not received any other complaints, it is probably because if anyone does complain, they do nothing about it, so no one feels it's worth complaining to the Steam Packet, you would be just wasting your time, they just don't care. Link to comment Share on other sites More sharing options...
Joss Posted October 7, 2008 Share Posted October 7, 2008 Well, I had a reply from Woodward, not very impressed, he basically said 'nowt to do with us' and that I was responsible for my own safety and should take action for assault! Hmmm. However I had another reply from the passenger manager which was much more concerned, he had investigated who the kids were and was very apologetic, I am satisfied with his response. It still should not have been allowed to happen in the first place. Link to comment Share on other sites More sharing options...
P.K. Posted October 7, 2008 Share Posted October 7, 2008 Easter 1999 myself and 3 friends were on the midnight sailing along with rugby teams coming over for a tournament. It was ridiculous, needless to say the rugby boys got completely beered up (surprise surprise - fancy that happening) and unfortunately the captain completely lost it. He ended up shouting "Shut up! Shut up! Shut up!" repeatedly over the tannoy while they jeered at him from the bar. We found a quiet corner and crashed out as per sop. When we docked the Islands' Finest were waiting and some of them (I think it may have been the team captains) were carted off. Does anyone remember the incident? Now I may be wrong but I can't recall seeing any signs or whatever stating that unruly behaviour will not be tolerated etc etc and that any transgressions will be met with the full force of the law on landing. Because isn't it a bit tricky around jurisdiction or whatever? Once out of cannon shot isn't it all down to the captain? Unfortunately as in our case as he was about as effective as a wet flannel. Link to comment Share on other sites More sharing options...
John Wright Posted October 7, 2008 Share Posted October 7, 2008 Problem is it is a sensitive subject for a number of reasons, not least licensing court reasons The reason we don't have booze in harbour or within sight of cost is that the vessels do not have a liquor licence Thye all used to, but one captain or designated official got questuioned by thye police for allowing under gae or allowng disorderly behaviour on licensed premises after one incident. So the staff said they would not take responsibility and the licences were not renewed Once 12 miles out, or whatevcer the licensing limit, they can flog with no or little restriction. I think they are trying to resolve with staff so tey can sell alll way over agian, this thread and views will not do negotiations any good I would like to see Woodwrds alleged reply. If he said take it into your own hands and defend yourself I might use as authority to hi jack a ship next time it goes somewhere I don't want, or more likely goes nowhere at all. He is wrong, do not have a go. Demand to see the senior officer, purser or customer services officer and demand the captain sort it by removing the offenders. He can put then into the upstairs bar with the bar shutter down and lock them in. I was on the alleged riot boat and slept through it. I have had two nice sets of help from IOMSPCo in last two weeks, which should be recorded 1. I missed the Saturday/Sunday 02.15 due to heavy traffic. On Sunday at 09.00 I rang to transfer onto the 14.15. Very pleaseant. I had had a cabin booked. I asked about that to be told too late, they print off the list at 08.00 for the day and cannot check. After I had enquired if the Ben had Inmarsat, phones, telex, fax and internet, she did not know, I suggested she could ring up the boat and either confirm a booking or put me on the wait list. After the inevitable I can't do that, and my why and my query about her job description, customer servivce agent and my indication that I was a customer, she was an agent and I needed service (I'm a total shit when I'm in that frame of mind) she told me she would enquire. I got a call bvack to say fully booked but wait listed and once in the Mannanan Lounge a nice steward came along and escorted me to a cabin from a no show. Be patient, persevere and it can work. I later raised it with a director and suggested they akll be trained to deal with such enquiries so helpfully 2. I ahve to go to Norwich for a funeral on Thursday. The funeral is 14.00. You cannot do it in a day by air and public trnsport or hire car from IOM so I thought go out Wed 19.45 and back Fri 02.15 and stay at Birmingham, where I pick up other members of the family early Thurs am. No sailing availaibility on Wednesday, nothing, de nada. Quick cjat with Mannanan Club girl and all sorted, including cabin out and back. Link to comment Share on other sites More sharing options...
Skeddan Posted October 8, 2008 Share Posted October 8, 2008 ... isn't it a bit tricky around jurisdiction or whatever? Once out of cannon shot isn't it all down to the captain? Unfortunately as in our case as he was about as effective as a wet flannel. The Licensing (Scotland) Act 2005 gets around this and applies to ferries in international waters (see post #27 in this thread). There could be some questions over Tynwald's competence to enact extra-territorial legislation - but I don't think there is any reason why it could not - at least up to the limit where the UK and Irish territorial seas begin (and maybe even there as well). Ideally such matters would be covered in the Public Service Obligation agreement with SPC. If the service were put out to competitive tender every 5 years in accordance with EU rules, then perhaps SPC would be more mindful of maintaining a good record. Link to comment Share on other sites More sharing options...
manshimajin Posted October 8, 2008 Share Posted October 8, 2008 Well, I had a reply from Woodward, not very impressed, he basically said 'nowt to do with us' and that I was responsible for my own safety and should take action for assault! Hmmm. Easter 1999 ...the rugby boys got completely beered up (surprise surprise - fancy that happening) and unfortunately the captain completely lost it. He ended up shouting "Shut up! Shut up! Shut up!" repeatedly over the tannoy while they jeered at him from the bar...When we docked the Islands' Finest were waiting and some of them (I think it may have been the team captains) were carted off. Joss, they obviously used to take loutish behaviour more seriously than Mr Woodward does! Mind you he probably prefers profit to people. Link to comment Share on other sites More sharing options...
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