Airport.

[Beelzebub3]

4 hours ago, Bazza Smurf said:

I got a private hire from Speke to the ferry terminal in Liverpool the other night. £17.90 plus the tip. Seemed similar to here to be honest, but I am likely bias. 

Last time I made that trip 5 years ago it cost over £20 I think you are economic with the truth Barry!

[Gladys]

4 minutes ago, alpha-acid said:

Exactly same as Trains and buses, well almost

Agreed, and both need to be able to cope with disabled passengers, effectively and courteously. 

[Bazza Smurf]

26 minutes ago, Beelzebub3 said:

Last time I made that trip 5 years ago it cost over £20 I think you are economic with the truth Barry!

Yes it was £21, I tipped him.  Is that more "economical with the truth"?

[Beelzebub3]

You said it was £17.90 I would disagree and as I know that to Liverpool Lime street was over £20 and I have been a regular on that trip, either you struck lucky or are economic with the truth, which cab company did you travel with?

[The Voice of Reason]

58 minutes ago, Gladys said:

Flying is now a high volume, cost-aware business.  You can't expect to be cradled by airlines, which are no longer the exclusive pamperers of years gone by. 

But equally you shouldn’t expect to be abandoned by the organisation to which you paid money  to (however much that may have been)to in expectation of being provided with the service you booked ( that’s a long way from “ cradling”)

It’s hardly like a down market restaurant cancelling a reservation you have made is it? Or your hairdresser canceling your appointment for a perm?

Or buying a new car at the cheaper end of the market  ( say a Dacia that breaks down ten miles after you drive it of the garage forecourt)

The implications of having your travel plans  disrupted can be much more serious.

Missed your sons wedding, your granddaughters christening, your parents funeral?

Well you only paid peanuts so what do you expect?

 

 

[IOM]

I see the London Gatwick EasyJet flight is running very late again tonight . I really hope EasyJet are paying for the extended airport hours . Or maybe someone will be along shortly to say ATC and all the services should just say there at no extra cost until the flights come and go no matter how late ! 

[Bazza Smurf]

24 minutes ago, Beelzebub3 said:

You said it was £17.90 I would disagree and as I know that to Liverpool Lime street was over £20 and I have been a regular on that trip, either you struck lucky or are economic with the truth, which cab company did you travel with?

Why would I lie? It was £17.90. From Speke. Not from the airport. Very near it. Drivalia car rental depot. 

[Ativa]

4 minutes ago, Bazza Smurf said:

Why would I lie? It was £17.90. From Speke. Not from the airport. Very near it. Drivalia car rental depot. 

I don’t know why people are questioning this.

 

[Bazza Smurf]

.

Edited May 11, 2023 by Bazza Smurf

[Gladys]

6 hours ago, The Voice of Reason said:

But equally you shouldn’t expect to be abandoned by the organisation to which you paid money  to (however much that may have been)to in expectation of being provided with the service you booked ( that’s a long way from “ cradling”)

It’s hardly like a down market restaurant cancelling a reservation you have made is it? Or your hairdresser canceling your appointment for a perm?

Or buying a new car at the cheaper end of the market  ( say a Dacia that breaks down ten miles after you drive it of the garage forecourt)

The implications of having your travel plans  disrupted can be much more serious.

Missed your sons wedding, your granddaughters christening, your parents funeral?

Well you only paid peanuts so what do you expect?

 

 

The 'however much that may have been' cannot be ignored because air lines are commercial operators.  They are not going to offer low fares on a route that continually involves cancellations and additional cost for them.  

Also as pointed out above, the cause of the cancellation has a big bearing - weather or failure of the airline. 

[piebaps]

14 hours ago, Ativa said:

I don’t know why people are questioning this.

Inability to admit they were wrong?🤣

Edited May 12, 2023 by piebaps
poower smelling

[The Voice of Reason]

14 hours ago, Gladys said:

The 'however much that may have been' cannot be ignored because air lines are commercial operators.  They are not going to offer low fares on a route that continually involves cancellations and additional cost for them.  

Also as pointed out above, the cause of the cancellation has a big bearing - weather or failure of the airline. 

Well yes they are commercial operators.
But whatever their pricing strategy, because of the type of service they are providing and the consequences of it going wrong ( whether through their own failures or weather etc) they should have at least a moral responsibility to ensure their most vulnerable customers  ( who may not have access to technology or unable to work it )are not left abandoned.

Its potentially a safety issue if nothing else. 
And if one said vulnerable customer came to harm due to being abandoned what’s the legal position there? As I said before surely there must be a duty of care? But I’m no lawyer

 

[The Voice of Reason]

I recently flew back to Manchester from a European destination with Jet2’ We boarded the plane on time.

There was a delay in taking off due to the pushbacking aeroplane person experiencing difficulties with current job.

This was all explained to us by the captain and he gave continuing updates as to what was happening.

We took off about half an hour late.

Shortly after landing I got an e mail from Jet 2 apologising for the late take off. 
Together with a simple four question questionnaire specific to delays encountered, not just a general “ how did we do” one.

Yes you can be cynical about such questionnaires, ( and I usually am) but taken with the fact that we were kept informed about the reasons for the delay and an apology was made ( how many of our operators into Ronaldsway do that) I feel a lot more sympathetic towards Jet 2 than those flying to/ from the IOM.

That said we continued home from Manchester with Loganair, no problems,( so nothing to complain about I guess) but the service was good.

 

[The Voice of Reason]

1 minute ago, The Voice of Reason said:

I recently flew back to Manchester from a European destination with Jet2’ We boarded the plane on time.

There was a delay in taking off due to the pushbacking aeroplane person experiencing difficulties with current job.

This was all explained to us by the captain and he gave continuing updates as to what was happening.

We took off about half an hour late.

Shortly after landing I got an e mail from Jet 2 apologising for the late take off. 
Together with a simple four question questionnaire specific to delays encountered, not just a general “ how did we do” one.

Yes you can be cynical about such questionnaires, ( and I usually am) but taken with the fact that we were kept informed about the reasons for the delay and an apology was made ( how many of our operators into Ronaldsway do that) I feel a lot more sympathetic towards Jet 2 than those flying to/ from the IOM.

That said we continued home from Manchester with Loganair, no problems,( so nothing to complain about I guess) but the service was good.

 

ETA Should be “ pilot” not captain. But you get what I mean.

[Ringy Rose]

On 5/11/2023 at 3:04 AM, Bazza Smurf said:

We made our own way in the morning to Liverpool. £400 I am out of pocket. EasyJet simply do not care at all. They should. We are their passengers on their flight. 

If EasyJet cannot get you to your destination within 24 hours, you have the right to make your own arrangements and send them the bill.

https://www.easyjet.com/en/help/boarding-and-flying/delays-and-cancellations

 

Alternative transport to my final destination

 

If your flight has been cancelled, we will try to get you an easyJet flight to your final destination within 24 hours of your original flight.

 

You can search for available flights and choose which one you want to transfer on to on Manage Bookings.

 

If there are no easyJet flights available to get you to your destination within 24 hours, you have the option to transfer to another airline, take a train, bus, or hire a car.

 

The alternative transport must be under comparable transport conditions (e.g. economy or standard fare) to your destination, and you will be entitled to claim reasonable transport costs back. If you need additional support or special assistance, please contact our team.

 

Please ensure you obtain a detailed itemised receipt. For more information on how to claim back expenses or for further help please refer to our expenses page, alternatively, you can contact us. 

 

Please note that you cannot claim for both a refund for your flight and rerouting on alternative transport.
 

Seems pretty clear to me?