Airport.

[WTF]

9 hours ago, Happier diner said:

 

Who's they?😀

the vocal majority these days.

[Ringy Rose]

20 hours ago, Happier diner said:

They will provide a refund. We already knew that

No, that’s not what I meant.

Easyjet have to refund or rebook- and it is the passenger’s choice.

If you ask for a refund that’s the end of it.

If you ask to rebook they will usually offer their own flights, but the law is they should use an alternative carrier if they can’t accommodate you within a reasonable time (usually 24 hours).

So in this situation EasyJet would be expected to rebook you with Loganair or, if they don’t, you would be entitled to reclaim the Loganair fare from EasyJet. But if you select the EasyJet refund you lose this right.

For everyone flying on and off the island this is an important thing- don’t go for the refund unless you decide not to travel. This applies in either direction- you don’t have to accept the refund just because you’re at home, you can still choose the rebook option.

You said your child decided not to travel because they couldn’t afford Loganair. The point is they could have booked Loganair and got EasyJet to pay for it. But only if they don’t request the refund.

Edited August 26, 2023 by Ringy Rose

[cheesypeas]

Our flight to LGW cost £224. 
our replacement flight to LCY cost £500.

we applied for and received £224 refund.

we applied for recompense for the LCY tickets too. EasyJet additionally paid us £376 for those. 

ultimately, we still only paid £224.
 

the original flight cancellation was not easyjet’s fault. 

Edited August 26, 2023 by cheesypeas

[newaccount]

https://twitter.com/manairport/status/1695095886676689090?s=19

 

Edited August 26, 2023 by newaccount

[Len Trench]

IIRC, they used to do this previously. Any idea why they’re resuming?

[The Voice of Reason]

5 minutes ago, Len Trench said:

IIRC, they used to do this previously. Any idea why they’re resuming?

I didn’t know they stopped.

[Ringy Rose]

7 minutes ago, Len Trench said:

IIRC, they used to do this previously. Any idea why they’re resuming?

Airside connections at Manchester has re-opened.

[Happier diner]

2 hours ago, Ringy Rose said:

No, that’s not what I meant.

Easyjet have to refund or rebook- and it is the passenger’s choice.

If you ask for a refund that’s the end of it.

If you ask to rebook they will usually offer their own flights, but the law is they should use an alternative carrier if they can’t accommodate you within a reasonable time (usually 24 hours).

So in this situation EasyJet would be expected to rebook you with Loganair or, if they don’t, you would be entitled to reclaim the Loganair fare from EasyJet. But if you select the EasyJet refund you lose this right.

For everyone flying on and off the island this is an important thing- don’t go for the refund unless you decide not to travel. This applies in either direction- you don’t have to accept the refund just because you’re at home, you can still choose the rebook option.

You said your child decided not to travel because they couldn’t afford Loganair. The point is they could have booked Loganair and got EasyJet to pay for it. But only if they don’t request the refund.

My point is that no way 2 students are going to shell out £560 for a one way flight here just when easy jet had informed them at the gate that they would be refunded and made it clear that the reason for the cancellation was the incoming flight had been delayed because of thunderstorms and IOM airport would not accept them at the delayed time. They stressed that they would not be paying any compensation.

If you can afford to take a gamble or had an essential reason to book Logan air maybe it's worth a punt.

For them it wasn't. They just went home. 

[Nellie]

13 minutes ago, Happier diner said:

If you can afford to take a gamble or had an essential reason to book Logan air maybe it's worth a punt.

For them it wasn't. They just went home. 

This is a really important point. The 'rules' are as @Ringy Rose set out, but is practice, easyJet never re-book on other carriers flights, leave pax to sort themselves out, and reimburse costs. This means the pax have to have the financial means to pay the other carrier and be willing to run the risk that easyJet may not repay if, for example, receipts are not to their liking. This is not how the EU/CAA intend the rules to work but the airlines just do what they want and get away with it. 

[Happier diner]

19 minutes ago, Nellie said:

This is a really important point. The 'rules' are as @Ringy Rose set out, but is practice, easyJet never re-book on other carriers flights, leave pax to sort themselves out, and reimburse costs. This means the pax have to have the financial means to pay the other carrier and be willing to run the risk that easyJet may not repay if, for example, receipts are not to their liking. This is not how the EU/CAA intend the rules to work but the airlines just do what they want and get away with it. 

I think that's exactly what they do. 2 twenty one year old are not going to take them on 

[Banker]

54 minutes ago, Nellie said:

This is a really important point. The 'rules' are as @Ringy Rose set out, but is practice, easyJet never re-book on other carriers flights, leave pax to sort themselves out, and reimburse costs. This means the pax have to have the financial means to pay the other carrier and be willing to run the risk that easyJet may not repay if, for example, receipts are not to their liking. This is not how the EU/CAA intend the rules to work but the airlines just do what they want and get away with it. 

Friends of ours had same situation with easyJet a month ago, said not flying due to thunderstorms etc, they booked Loganair from heathrow, got coach transfer from Gatwick, total cost was £400 & easyJet paid up without any issues 

[Blade Runner]

4 hours ago, Banker said:

Friends of ours had same situation with easyJet a month ago, said not flying due to thunderstorms etc, they booked Loganair from Heathrow, got coach transfer from Gatwick, total cost was £400 & easyJet paid up without any issues 

You have friends and a family?

Call bullshit on this statement  🙂

[ADELE]

Rude.

[Ringy Rose]

7 hours ago, Happier diner said:

If you can afford to take a gamble or had an essential reason to book Logan air maybe it's worth a punt.

For them it wasn't. They just went home. 

True, it leaves people without access to a credit card in a tough place. EasyJet tend to be pretty good at agreeing the reimbursement of expenses (which is not the same as compensation) though. Other airlines are not very good at all, and I’d never fly WizzAir or Vueling for that reason.

[Ringy Rose]

7 hours ago, Happier diner said:

If you can afford to take a gamble or had an essential reason to book Logan air maybe it's worth a punt.

For them it wasn't. They just went home. 

True, it leaves people without access to a credit card in a tough place. EasyJet tend to be pretty good at agreeing the reimbursement of expenses (which is not the same as compensation) though. Other airlines are not very good at all, and I’d never fly WizzAir or Vueling for that reason.