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Billy kettlefish

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1 hour ago, John Wright said:

And now removed from Runway and both runways reopened

But easyJet cancelled Bristol because they couldn’t land so lots of people stuck here plus those people returning are unsure how to get home, outside easyJet control so no compensation just refund or rebook 

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13 minutes ago, Banker said:

But easyJet cancelled Bristol because they couldn’t land so lots of people stuck here plus those people returning are unsure how to get home, outside easyJet control so no compensation just refund or rebook 

Maybe this is Alf's plan for the population increase.  Just don't let people leave after TT. 

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41 minutes ago, Banker said:

But easyJet cancelled Bristol because they couldn’t land so lots of people stuck here plus those people returning are unsure how to get home, outside easyJet control so no compensation just refund or rebook 

That’s incorrect. EasyJet still have the legal responsibility to get the affected passengers to their destination, this is irrespective of fault. And EasyJet will also have to stump up for any associated living costs, such as a hotel room, until they can do so.

What they’ll probably do is fly a spare aircraft up. It might not be today.

My mate got stuck overnight last month when that other light aircraft failed to land properly. It cost EasyJet £300 in hotel, taxi, and subsistence costs. And the cost of bringing the spare aircraft from Bristol to fly the replacement flight the next day. At least on that occasion Loganair could get in on the shorter runway.

It’s getting beyond a joke. Last time the landing gear failed, this time a tyre failed. Clearly these general aviation types aren’t maintaining their aircraft properly. Time to start sending them the bill.

Edited by Ringy Rose
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44 minutes ago, Banker said:

But easyJet cancelled Bristol because they couldn’t land so lots of people stuck here plus those people returning are unsure how to get home, outside easyJet control so no compensation just refund or rebook 

I get that the runway being closed is outside of EasyJet’s control. However the flight was diverted to Liverpool and the airport opened again after about an hour or so . Why could they then not fly to Ronaldsway after that rather than returning to Bristol it was hardly that long . Was it because they were worried about being late for their flight to Nantes which is where the plane was headed next ? So in summary the incident was outside of their control but the outcome most definitely wasn’t ! 

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26 minutes ago, Ringy Rose said:

It’s getting beyond a joke. Last time the landing gear failed, this time a tyre failed. Clearly these general aviation types aren’t maintaining their aircraft properly. Time to start sending them the bill.

I thought that.  Although do they do the maintenance themselves? Or is there a local aircraft engineer that does this sort of stuff?  Do they have to have an annual service/MOT?

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21 minutes ago, IOM said:

I get that the runway being closed is outside of EasyJet’s control. However the flight was diverted to Liverpool and the airport opened again after about an hour or so . Why could they then not fly to Ronaldsway after that rather than returning to Bristol it was hardly that long . Was it because they were worried about being late for their flight to Nantes which is where the plane was headed next ? So in summary the incident was outside of their control but the outcome most definitely wasn’t ! 

Dublin didn't land until 1.37pm. Aircraft left Liverpool about 1.05pm. Should they sit around in Liverpool all afternoon without an idea of when the runway may be open again ?

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41 minutes ago, Ringy Rose said:

That’s incorrect. EasyJet still have the legal responsibility to get the affected passengers to their destination, this is irrespective of fault. And EasyJet will also have to stump up for any associated living costs, such as a hotel room, until they can do so.

What they’ll probably do is fly a spare aircraft up. It might not be today.

My mate got stuck overnight last month when that other light aircraft failed to land properly. It cost EasyJet £300 in hotel, taxi, and subsistence costs. And the cost of bringing the spare aircraft from Bristol to fly the replacement flight the next day. At least on that occasion Loganair could get in on the shorter runway.

It’s getting beyond a joke. Last time the landing gear failed, this time a tyre failed. Clearly these general aviation types aren’t maintaining their aircraft properly. Time to start sending them the bill.

Not according to easyJet app and someone who was on flight, options are refund, rebook or voucher as according to statement it’s beyond their control so nothing else is offered. From easyJet verbatim 

Why is your flight cancelled: 
We’re sorry that your flight has been cancelled.
This is due to a runway closure at The Isle of Man airport.
We understand that this will be disappointing news and we want to make it as easy as possible for you to make new plans, so here’s everything you need to know about what to do next.

The disruption to your flight is outside of our control and is considered to be an extraordinary circumstance.
What happens now?
We’ve got three options available for you – please have a look at them and choose the one that suits you best. To select one, please click on the orange button here on Flight Tracker, or log into your booking on our website or via the easyJet app.

1. Switch to another flight for free
2. Choose a voucher for the full value of your ticket.
3. Request a refund.
 

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2 minutes ago, Banker said:

Not according to easyJet app and someone who was on flight, options are refund, rebook or voucher as according to statement it’s beyond their control so nothing else is offered.

As the inbound passengers were in the air and were diverted they are EZY responsibility to get to destination, feed, accommodate, compensate.

The outbound only become EZY responsibility, in an event outside their control situation, if they’ve gone through security and are airside.

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4 minutes ago, Banker said:

Not according to easyJet app and someone who was on flight, options are refund, rebook or voucher as according to statement it’s beyond their control so nothing else is offered.

The law (EU261, now UK261) is that EasyJet have to get you to your destination. And if they can’t, you can rebook with someone else and EasyJet have to reimburse you. Same if you have to stay overnight, they have to reimburse your reasonable subsistence costs- I can imagine the other flights today will all be fully booked.

The app- funnily enough- doesn’t always make this quite as clear as it could, but the policy linked to does make it clear.

This reimbursement is separate to compensation; compensation is not payable when it isn’t their fault.

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2 minutes ago, John Wright said:

The outbound only become EZY responsibility, in an event outside their control situation, if they’ve gone through security and are airside.

Anyone checked in for the flight is EasyJet’s responsibility. Anyone who has a booking is, really, their responsibility.

Of course if you have a booking and weren’t intending to travel, you’ll just take the refund and be glad you got your money back.

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2 minutes ago, John Wright said:

As the inbound passengers were in the air and were diverted they are EZY responsibility to get to destination, feed, accommodate, compensate.

The outbound only become EZY responsibility, in an event outside their control situation, if they’ve gone through security and are airside.

Only quoting what’s on app and what passenger was told by easyJet so I assume the passengers can quote your legal advice and see where it get them!

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