pongo Posted June 7, 2021 Share Posted June 7, 2021 How does your existing copper line get to the house currently @Mysteron ? If there are no telegraph poles in the neighbourhood and no conduit? Is it sky hooks? oh - I suppose 4G? Link to comment Share on other sites More sharing options...
Sentience Posted June 7, 2021 Share Posted June 7, 2021 This is just ludicrous. 35 minutes waiting to get an answer earlier today. 20 minutes this afternoon. The problem all due to MT making changes to their e-mail client late last month. Guess who pays for the total of 55 minutes waiting....ME, because Sure have just sent me a text to say I have now used up all of my free phone allowance and subsequently will bill me extra for the rest of the month!! Does MT have any provision in place to compensate me for calling their help desk to try and iron out a problem THEY created. You already know the answer. 🤬 Link to comment Share on other sites More sharing options...
Apple Posted June 7, 2021 Share Posted June 7, 2021 No emails since Friday. I tried to get through this morning but was on hold (thier holding music leave much to be desired by the way !) In the end I went into my Safari settings and noticed the Password box had been emptied. Reinstated it and all now working again. Considering Gmail now. Link to comment Share on other sites More sharing options...
slinkydevil Posted June 7, 2021 Share Posted June 7, 2021 I think MT are fine. I've haven't had one single problem for the last 20 years of not having a @manx.net email address. Link to comment Share on other sites More sharing options...
display name Posted June 7, 2021 Share Posted June 7, 2021 I must have got lucky,I've never had a problem with MT in over 12 years and the email is still working and bringing business in. Link to comment Share on other sites More sharing options...
mad_manx Posted June 7, 2021 Share Posted June 7, 2021 9 hours ago, John Wright said: On the other hand I’ve just had a marketing call and an offer of upgrade to fibre which will cost me £0.29 + VAT or month more than my current package. You can save an additional £6 a month by supplying your own router. The fee quoted for the fibre broadband includes a router fee of £6 per month So it's £144 over the 24 month period that you sign up for..The router they supply is not worth even half that. They send the router pre - configured but its relatively easy to set one up if you buy one Link to comment Share on other sites More sharing options...
Mysteron Posted June 7, 2021 Share Posted June 7, 2021 6 hours ago, pongo said: How does your existing copper line get to the house currently @Mysteron ? If there are no telegraph poles in the neighbourhood and no conduit? Is it sky hooks? oh - I suppose 4G? The copper line comes up through a concrete floor, without conduit/ducting. It can't be retracted. Link to comment Share on other sites More sharing options...
AlanShimmin Posted June 7, 2021 Share Posted June 7, 2021 6 hours ago, Sentience said: This is just ludicrous. 35 minutes waiting to get an answer earlier today. 20 minutes this afternoon. The problem all due to MT making changes to their e-mail client late last month. Guess who pays for the total of 55 minutes waiting....ME, because Sure have just sent me a text to say I have now used up all of my free phone allowance and subsequently will bill me extra for the rest of the month!! Does MT have any provision in place to compensate me for calling their help desk to try and iron out a problem THEY created. You already know the answer. 🤬 Gmail. Link to comment Share on other sites More sharing options...
AlanShimmin Posted June 7, 2021 Share Posted June 7, 2021 6 hours ago, Apple said: No emails since Friday. I tried to get through this morning but was on hold (thier holding music leave much to be desired by the way !) In the end I went into my Safari settings and noticed the Password box had been emptied. Reinstated it and all now working again. Considering Gmail now. Gmail. Link to comment Share on other sites More sharing options...
AlanShimmin Posted June 7, 2021 Share Posted June 7, 2021 Is people's obsession with manx.net email an extension of the national obsession with keeping horse trams, stuffy boats and other useless/outdated technology? Link to comment Share on other sites More sharing options...
The Dog's Dangly Bits Posted June 7, 2021 Share Posted June 7, 2021 44 minutes ago, AlanShimmin said: Is people's obsession with manx.net email an extension of the national obsession with keeping horse trams, stuffy boats and other useless/outdated technology? Manx net is fine. But always sensible to have another email account. Link to comment Share on other sites More sharing options...
forestboy Posted June 7, 2021 Share Posted June 7, 2021 23 minutes ago, The Dog's Dangly Bits said: Manx net is fine. But always sensible to have another email account. Agree. I also have Outlook. Link to comment Share on other sites More sharing options...
AlanShimmin Posted June 8, 2021 Share Posted June 8, 2021 7 hours ago, The Dog's Dangly Bits said: Manx net is fine Is it though? Really? Social media is followed with complaints every 6 weeks. I suppose if you accept mediocrity as fine then it is just that. Link to comment Share on other sites More sharing options...
Hillside Posted June 8, 2021 Author Share Posted June 8, 2021 12 hours ago, mad_manx said: You can save an additional £6 a month by supplying your own router. The fee quoted for the fibre broadband includes a router fee of £6 per month So it's £144 over the 24 month period that you sign up for..The router they supply is not worth even half that. Can you suggest a better alternative? Also is it possible to cancel the router element of the contract once fibre has been installed? Link to comment Share on other sites More sharing options...
2112 Posted June 8, 2021 Share Posted June 8, 2021 Two things standing out regarding the inaction of Manx Telecom, is the uselessness of the Office of Fair Trading, and it’s figurehead Perkins. The silence of the Communication Commission is absolutely deafening. Link to comment Share on other sites More sharing options...
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