IOM DHSC & MANX CARE

[HeliX]

15 hours ago, Two-lane said:

This is pretty trivial compared to what is happening in other threads.

Today I telephoned 111 to arrange a covid injection. The automated voice told me that they were really busy and that I should register via the Internet.

The Internet application page required my NHS number which I should get from my NHS app. The number is given in 3 groups of digits, separated by spaces. When I submitted the form, it was rejected because the number I input had included the spaces. I removed the spaces.

They wanted my telephone number, which I gave as "07624 123456". This was rejected because of the space. I removed the space, but that was also rejected. I removed the "07624" and that was accepted.

I then got the response shown below.

I gave up and phoned 111. This time I got a real person, who unfortunately sounded as though he was under 10 feet of water.

NASA can still get understandable communications from Voyager 1, but for the gov. Ramsey to Douglas is a problem.

The Manx Telecom fibre checker doesn't trim trailing spaces on a postcode entry. A tech company.

[cissolt]

Listening back to yesterday's tynwald and picked out the increase in managers at manxcare.

In 2021 we had 

37 EO grade

21 HEO grade

5 SEO Grade

For a total cost of 2.8 million.

In 2024 we have

64 EO grade 

45 HEO grade

23 SEO grade 

For a total cost of 6.1 million.

Pretty safe to say that manxcare has dramatically increased management to the tune of over £3.3 million

 

[Moghrey Mie]

5 minutes ago, cissolt said:

Listening back to yesterday's tynwald and picked out the increase in managers at manxcare.

In 2021 we had 

37 EO grade

21 HEO grade

5 SEO Grade

For a total cost of 2.8 million.

In 2024 we have

64 EO grade 

45 HEO grade

23 SEO grade 

For a total cost of 6.1 million.

Pretty safe to say that manxcare has dramatically increased management to the tune of over £3.3 million

 

I wonder if Alf will put Andrew Smith in there to control spending.

I think he was an accountant.

[Two-lane]

1 hour ago, cissolt said:

37 EO grade

21 HEO grade

5 SEO Grade

In 2024 we have

64 EO grade 

45 HEO grade

23 SEO grade 

Increase in numbers of people:

EO 73%

HEO 114%

SEO 360%

The comparative percentage increases of the levels are the reverse of what I would expect.

The figures look wrong - to me.

[cissolt]

2 hours ago, Two-lane said:

Increase in numbers of people:

EO 73%

HEO 114%

SEO 360%

The comparative percentage increases of the levels are the reverse of what I would expect.

The figures look wrong - to me.

These were provided to Julie edge as a written answer, it was easier for me to listen to the recording than find the actual written answer on the tynwald website

[cissolt]

3 minutes ago, cissolt said:

These were provided to Julie edge as a written answer, it was easier for me to listen to the recording than find the actual written answer on the tynwald website

 

W-202401-1266 (1).pdf

[Two-lane]

1 minute ago, cissolt said:

These were provided to Julie edge as a written answer, it was easier for me to listen to the recording than find the actual written answer on the tynwald website

I am sorry, I did not mean that your figures were inaccurate, but rather that they do not make sense to me - they are illogical.

For instance, a 70% increase low-level staff should result in a much lower increase in high-level staff - or, e.g. an additional single worker should not require an additional 3 managers.

[Vaaish]

17 minutes ago, Two-lane said:

I am sorry, I did not mean that your figures were inaccurate, but rather that they do not make sense to me - they are illogical.

For instance, a 70% increase low-level staff should result in a much lower increase in high-level staff - or, e.g. an additional single worker should not require an additional 3 managers.

I suppose one explanation for the apparent illogical increase in the more senior roles, is that they aren’t managers (that is, not managing groups of more junior personnel) but are addressing some kind of specialist/senior level activity either as stand alone roles, and/or in groups, requiring that level of seniority. 
 

The overall increase in numbers however is, I grant you, pretty damn startling. 

[cissolt]

26 minutes ago, Vaaish said:

I suppose one explanation for the apparent illogical increase in the more senior roles, is that they aren’t managers (that is, not managing groups of more junior personnel) but are addressing some kind of specialist/senior level activity either as stand alone roles, and/or in groups, requiring that level of seniority. 
 

The overall increase in numbers however is, I grant you, pretty damn startling. 

What's even more startling is the lack of attention to the basics.  The CEO was talking on the radio about a revolutionary new appointment app, there's 130 managers on that list above and not one thought about fixing the appointment system in 3 years.

[Numbnuts]

On 10/16/2024 at 6:32 PM, Two-lane said:

This is pretty trivial compared to what is happening in other threads.

Today I telephoned 111 to arrange a covid injection. The automated voice told me that they were really busy and that I should register via the Internet.

The Internet application page required my NHS number which I should get from my NHS app. The number is given in 3 groups of digits, separated by spaces. When I submitted the form, it was rejected because the number I input had included the spaces. I removed the spaces.

They wanted my telephone number, which I gave as "07624 123456". This was rejected because of the space. I removed the space, but that was also rejected. I removed the "07624" and that was accepted.

I then got the response shown below.

I gave up and phoned 111. This time I got a real person, who unfortunately sounded as though he was under 10 feet of water.

NASA can still get understandable communications from Voyager 1, but for the gov. Ramsey to Douglas is a problem.

This exact sequence happened to me when I tried to register etc two weeks ago. Then rang the number listed and got a live operator who told me letters are going out shortly but they are behind with setup. I actually got a letter yesterday with a date and time. Seems like the date they were quoting was literally that. Nothing dealt with in anticipation till that day arrived. Joined up thinking again ! 

[Vaaish]

34 minutes ago, cissolt said:

What's even more startling is the lack of attention to the basics.  The CEO was talking on the radio about a revolutionary new appointment app, there's 130 managers on that list above and not one thought about fixing the appointment system in 3 years.

It certainly has been a chaotic mess. Either, as you say, they didn’t address the failings, or they did…and failed!

[Fred the shred]

If they cannot even sort an appointment procedure sorted then what chance is there of sorting the big stuff out ?     The conclusion has to be Manx Care is not fit for purpose.  Cannan is assuring the public he will sort it out it is too late he has lost the public’s confidence and no one believes a word he says, his leadership has been weakness personified.    I cannot think of any MHK who has the wit and knowledge to unravel this mess.  The future for proper healthcare on the Island looks very bleak.

[Fred the shred]

Just now, Fred the shred said:

If they cannot even get an appointment procedure sorted then what chance is there of sorting the big stuff out ?     The conclusion has to be Manx Care is not fit for purpose.  Cannan is assuring the public he will sort it out it is too late he has lost the public’s confidence and no one believes a word he says, his leadership has been weakness personified.    I cannot think of any MHK who has the wit and knowledge to unravel this mess.  The future for proper healthcare on the Island looks very bleak.

 

[cissolt]

9 hours ago, Fred the shred said:

If they cannot even sort an appointment procedure sorted then what chance is there of sorting the big stuff out ?     The conclusion has to be Manx Care is not fit for purpose.  Cannan is assuring the public he will sort it out it is too late he has lost the public’s confidence and no one believes a word he says, his leadership has been weakness personified.    I cannot think of any MHK who has the wit and knowledge to unravel this mess.  The future for proper healthcare on the Island looks very bleak.

I don't believe it's the remit of an MHK alone to fix the health system.  It comes down to leadership within manxcare.  As pointed out previously, they are not short of well compensated senior 'leaders'

Manipulating customer surveys to show only positive results creates a skewed vision for the board, until they seek and then act on proper honest feedback we won't see any improvements.

 

[CATHYJAY]

On 10/16/2024 at 9:03 AM, cissolt said:

I fear that the next election will have a surge in reform-lite candidates promising to stop the boats and other such nonsense.   The popularity of Katie hopkins on the island suggests there are quite a few right wing conspiracy lunatics over here. 

Which is a great pity. I've seen first hand what is happening in the UK and this island needs to strive for a more caring form of politics.