We are sailing

[NoTailT]

Also just occurred to me. The Manx Indie backlog is going go be horrific. Lots of ruined Christmas deliveries at a guess..

[hissingsid]

Some years ago I was travelling from Heysham to IOM and we were on the boat and the engines developed a fault we were deigned to have started our journey so we were all taken of and bussed to Mor ome at the steamies expense possibly because we were aboard when the voyage was abandoned, if you had not boarded you would have been on your own.  For some reason my IPad has gone weird…spirits.😶

[finlo]

11 minutes ago, hissingsid said:

Some years ago I was travelling from Heysham to IOM and we were on the boat and the engines developed a fault we were deigned to have started our journey so we were all taken of and bussed to Mor ome at the steamies expense possibly because we were aboard when the voyage was abandoned, if you had not boarded you would have been on your own.  For some reason my IPad has gone weird…spirits.😶

Whiskey?

[snowman]

42 minutes ago, emesde said:

Surely you don't get compensation even with airlines if there is a weather problem that endangers the flight. Isn't this a insurance claim situation.? 

For airlines....No compensation bit duty of care

[NoTailT]

3 minutes ago, snowman said:

For airlines....No compensation bit duty of care

Which includes hotel and sustenance right?

[flyingpeelman]

If flight canx or sometimes overnight delayed you, as the customer is entitled to dinner, bed & breakfast 

[hissingsid]

Yes eighteen months ago

 

 

 

I was caught out by fog flying back from Liverpool , patient transfer, and we were put up in a hotel for the night and taken to airport next day.

[Numbnuts]

Get insurance , stupid not too and make sure it covers what you need .

[Cassie2]

8 hours ago, NoTailT said:

Also, do ferry passengers have similar rights to air passengers like EU261 to cover accommodation and sustenance?

Unfortunately, in the event of cancellation or delay they do not. 

Edited December 19, 2021 by Cassie2

[hissingsid]

Why should they fog is an act of god , if you start a journey and the engine won’t start which happened to me once different altogether .   Insurance is the only way to cover travel that gets disrupted.

[John Wright]

10 hours ago, Cassie2 said:

Unfortunately, in the event of cancellation or delay they do not. 

You’re wrong, Cassie. EU261 does confer rights.

They aren’t the same as air passenger rights, and extreme weather is, naturally, excluded.

Begs the question of whether a pea souper is extreme weather.. it’s not like rough seas and high wind. Ship could still sail. It’s about manouverability and the presence, or otherwise, of assistive technology ( such as harbour radar in HEY )

Your ship's crossing was cancelled

If the ferry or cruise you are booked on is delayed or cancelled, the carrier or the body managing the terminal has to inform you of the new estimated departure and arrival times within 30 minutes of the originally scheduled departure time. They must also provide information on your passenger rights.

If the service is cancelled, the carrier must offer you a choice between:

a refund of your ticket and where necessary a free return journey back to your initial departure point – for instance, if the delay prevents you from fulfilling the purpose of your trip

or

re-routing under comparable conditions to your final destination at the earliest opportunity at no extra cost

If you miss a connecting transport service because of a cancellation, the carrier must make every effort to inform you of alternative connections.

You are also entitled to assistance in the form of:

snacks, meals or refreshments, in proportion to the waiting time, provided they are available or can reasonably be supplied on the ship or in the terminal

accommodation if you have to stay overnight – for up to 3 nights, at a maximum rate of €80 per night – and transport to your accommodation and return to the terminal

You are not entitled to accommodation if the cancellation was caused by severe weather conditions.

Your ship's crossing was delayed at departure

If the ferry or cruise you are booked on is delayed or cancelled, the carrier or the body managing the terminal has to inform you of the new estimated departure and arrival times within 30 minutes of the originally scheduled departure time. They must also provide information on your passenger rights.

If the service is delayed for more than 90 minutes, you will be offered a choice between:

a refund of your ticket and where necessary a free return journey back to your initial departure point – for instance, if the delay prevents you from fulfilling the purpose of your trip

or

re-routing under similar conditions, to your final destination at the earliest opportunity at no extra cost

You are also entitled to assistance in the form of:

snacks, meals or refreshments, in proportion to the waiting time, provided they are available or can reasonably be supplied on the ship or in the terminal

accommodation - if you have to stay overnight (up to €80 per night for a maximum of 3 nights) - and transport to your accommodation and return to the terminal

You are not entitled to accommodation if the cancellation was caused by severe weather conditions.

[P.K.]

UK261

https://www.lexology.com/library/detail.aspx?g=d66cd856-d3fa-445a-8985-df1264044d2f

ETA : Sometimes the link works.

Sometimes it doesn't....

🙂

Edited December 20, 2021 by P.K.

[Andy Onchan]

35 minutes ago, John Wright said:

You’re wrong, Cassie. EU261 does confer rights.

They aren’t the same as air passenger rights, and extreme weather is, naturally, excluded.

Begs the question of whether a pea souper is extreme weather.. it’s not like rough seas and high wind. Ship could still sail. It’s about manouverability and the presence, or otherwise, of assistive technology ( such as harbour radar in HEY )

Your ship's crossing was cancelled

If the ferry or cruise you are booked on is delayed or cancelled, the carrier or the body managing the terminal has to inform you of the new estimated departure and arrival times within 30 minutes of the originally scheduled departure time. They must also provide information on your passenger rights.

If the service is cancelled, the carrier must offer you a choice between:

a refund of your ticket and where necessary a free return journey back to your initial departure point – for instance, if the delay prevents you from fulfilling the purpose of your trip

or

re-routing under comparable conditions to your final destination at the earliest opportunity at no extra cost

If you miss a connecting transport service because of a cancellation, the carrier must make every effort to inform you of alternative connections.

You are also entitled to assistance in the form of:

snacks, meals or refreshments, in proportion to the waiting time, provided they are available or can reasonably be supplied on the ship or in the terminal

accommodation if you have to stay overnight – for up to 3 nights, at a maximum rate of €80 per night – and transport to your accommodation and return to the terminal

You are not entitled to accommodation if the cancellation was caused by severe weather conditions.

Your ship's crossing was delayed at departure

If the ferry or cruise you are booked on is delayed or cancelled, the carrier or the body managing the terminal has to inform you of the new estimated departure and arrival times within 30 minutes of the originally scheduled departure time. They must also provide information on your passenger rights.

If the service is delayed for more than 90 minutes, you will be offered a choice between:

a refund of your ticket and where necessary a free return journey back to your initial departure point – for instance, if the delay prevents you from fulfilling the purpose of your trip

or

re-routing under similar conditions, to your final destination at the earliest opportunity at no extra cost

You are also entitled to assistance in the form of:

snacks, meals or refreshments, in proportion to the waiting time, provided they are available or can reasonably be supplied on the ship or in the terminal

accommodation - if you have to stay overnight (up to €80 per night for a maximum of 3 nights) - and transport to your accommodation and return to the terminal

You are not entitled to accommodation if the cancellation was caused by severe weather conditions.

Does Heysham have "assistive technology"?

[John Wright]

5 minutes ago, Andy Onchan said:

Does Heysham have "assistive technology"?

Hence the “pregnant” wording of my question

[Happier diner]

43 minutes ago, John Wright said:

You’re wrong, Cassie. EU261 does confer rights.

They aren’t the same as air passenger rights, and extreme weather is, naturally, excluded.

Begs the question of whether a pea souper is extreme weather.. it’s not like rough seas and high wind. Ship could still sail. It’s about manouverability and the presence, or otherwise, of assistive technology ( such as harbour radar in HEY )

Your ship's crossing was cancelled

If the ferry or cruise you are booked on is delayed or cancelled, the carrier or the body managing the terminal has to inform you of the new estimated departure and arrival times within 30 minutes of the originally scheduled departure time. They must also provide information on your passenger rights.

If the service is cancelled, the carrier must offer you a choice between:

a refund of your ticket and where necessary a free return journey back to your initial departure point – for instance, if the delay prevents you from fulfilling the purpose of your trip

or

re-routing under comparable conditions to your final destination at the earliest opportunity at no extra cost

If you miss a connecting transport service because of a cancellation, the carrier must make every effort to inform you of alternative connections.

You are also entitled to assistance in the form of:

snacks, meals or refreshments, in proportion to the waiting time, provided they are available or can reasonably be supplied on the ship or in the terminal

accommodation if you have to stay overnight – for up to 3 nights, at a maximum rate of €80 per night – and transport to your accommodation and return to the terminal

You are not entitled to accommodation if the cancellation was caused by severe weather conditions.

Your ship's crossing was delayed at departure

If the ferry or cruise you are booked on is delayed or cancelled, the carrier or the body managing the terminal has to inform you of the new estimated departure and arrival times within 30 minutes of the originally scheduled departure time. They must also provide information on your passenger rights.

If the service is delayed for more than 90 minutes, you will be offered a choice between:

a refund of your ticket and where necessary a free return journey back to your initial departure point – for instance, if the delay prevents you from fulfilling the purpose of your trip

or

re-routing under similar conditions, to your final destination at the earliest opportunity at no extra cost

You are also entitled to assistance in the form of:

snacks, meals or refreshments, in proportion to the waiting time, provided they are available or can reasonably be supplied on the ship or in the terminal

accommodation - if you have to stay overnight (up to €80 per night for a maximum of 3 nights) - and transport to your accommodation and return to the terminal

You are not entitled to accommodation if the cancellation was caused by severe weather conditions.

Isn't it the case with flights that once checked in you are in their care. If you haven't checked in a slightly different responsibility applies. 

I might be dreaming that. 

But it was the case then if those passengers at Heysham had checked in then they are in effect 'in journey' and the SP would have an obligation for their welfare.

Edited December 20, 2021 by Happier diner