Happier diner Posted January 22, 2023 Share Posted January 22, 2023 Just now, Jarndyce said: Did you not receive a rates demand in the post? Odd… Yes I did. But like most folk I didn't even open it. It's DD. I don't read all my mail. Not many busy people do these days. I'm not saying they didn't tell me. They did. However given the massive outcry they didn't do a good job. They employed a plonker to manage the communication. Said it twice already. IMO the success of any communication strategy is not how well you think you did, it's how well your customers think you did. 3 Quote Link to comment Share on other sites More sharing options...
Omobono Posted January 22, 2023 Share Posted January 22, 2023 On 1/21/2023 at 12:48 AM, C Montgomery Burns said: With the swimming pool strategy its an embarrassment that the taxpayer spent the money in the first place (which was in response to the demands of the local authorities) on such a pointless document with such an obvious conclusion. If local pools don’t make money then shut them down or pay for them on your rates. If you were in the UK having a pool 20 minutes away from where you live would be absolutely fine. The NSC is on a bus route. But central funding for a load of decrepit loss making pools that local authorities haven’t adequately maintained on the rates over the last 20 years isn’t the answer. But what they all seem to forget is when the NSC and the swimming pool was being put together , the land was in the ownership of Douglas Corporation , and it was agreed that if the Summer land site was also transfered at no cost to Government then the operation of the NSC and pool would be born by central government , the other regional pools in Ramsey .Peel and Castletown are operated by regional bodies with representation from the local commissioners and a varying level of local rate support contributions , so I hope the Douglas MHK's and councillors will make sure the millions of pounds in land values that were transfered and the agreement with central government will be honoured ! Quote Link to comment Share on other sites More sharing options...
Jarndyce Posted January 22, 2023 Share Posted January 22, 2023 8 minutes ago, Happier diner said: 12 minutes ago, Jarndyce said: Did you not receive a rates demand in the post? Odd… Yes I did. But like most folk I didn't even open it. It's DD. “Most folk” must have more cash to burn than me, then. I opened it to find out what my DD was going to be taking out of my account this year, so I could budget for it. And, oh look - there’s a leaflet… 1 Quote Link to comment Share on other sites More sharing options...
Happier diner Posted January 22, 2023 Share Posted January 22, 2023 3 minutes ago, Jarndyce said: “Most folk” must have more cash to burn than me, then. I opened it to find out what my DD was going to be taking out of my account this year, so I could budget for it. And, oh look - there’s a leaflet… Fair enough. It was quite a long time ago now though. Did you know the exact week it was happening though. The leaflet said one thing, it wasnt right. Like I keep saying, and will keep saying, lots of people didnt see the leaflet nor realise the significance. Yes it makes them careless like me. But communications experts know that we are just humans and when you have a really important message you try a bit harder and make sure you succeed. They didnt. 1 Quote Link to comment Share on other sites More sharing options...
P.K. Posted January 22, 2023 Share Posted January 22, 2023 Was any info issued by the Nation's Station? I didn't hear anything. Because that would mean tuning into it... Quote Link to comment Share on other sites More sharing options...
Gladys Posted January 22, 2023 Share Posted January 22, 2023 13 minutes ago, P.K. said: Was any info issued by the Nation's Station? I didn't hear anything. Because that would mean tuning into it... Yes it was and it was reported by the other stations IIRC. 1 Quote Link to comment Share on other sites More sharing options...
Gladys Posted January 22, 2023 Share Posted January 22, 2023 20 minutes ago, Happier diner said: Fair enough. It was quite a long time ago now though. Did you know the exact week it was happening though. The leaflet said one thing, it wasnt right. Like I keep saying, and will keep saying, lots of people didnt see the leaflet nor realise the significance. Yes it makes them careless like me. But communications experts know that we are just humans and when you have a really important message you try a bit harder and make sure you succeed. They didnt. The fault, then, is with you. If you don't read your post then you are being lax. Metaphorically, it is like sticking your fingers in your ears and then denying anyone told you. They did, but you chose not to listen, which is fine but don't grumble when it turns out that it was a message that was important. It's another symptom of the complacency that abounds in the electorate. 1 2 Quote Link to comment Share on other sites More sharing options...
Happier diner Posted January 22, 2023 Share Posted January 22, 2023 2 minutes ago, Gladys said: The fault, then, is with you. If you don't read your post then you are being lax. Metaphorically, it is like sticking your fingers in your ears and then denying anyone told you. They did, but you chose not to listen, which is fine but don't grumble when it turns out that it was a message that was important. It's another symptom of the complacency that abounds in the electorate. I think you are missing the point gladys. I am admitting my failings. They are human failings. I am far from 1 in 1. I am saying that DBCs customers are humans. They have failings. They should have had that in mind when they came up with a strategy that was only suitable for those who didnt have such failings. A minority it seems. FGS who ever reads all the crap that organisations put in with their Bill's. 1 Quote Link to comment Share on other sites More sharing options...
Happier diner Posted January 22, 2023 Share Posted January 22, 2023 32 minutes ago, P.K. said: Was any info issued by the Nation's Station? I didn't hear anything. Because that would mean tuning into it... Ha Ha. I tune into it. I never heard it. Maybe it was advertised. Maybe at midnight. 1 Quote Link to comment Share on other sites More sharing options...
TheTeapot Posted January 22, 2023 Share Posted January 22, 2023 "I don't even need to open my £1000+ rates bill" is pretty fucking up yourself like. 1 Quote Link to comment Share on other sites More sharing options...
C Montgomery Burns Posted January 22, 2023 Share Posted January 22, 2023 4 hours ago, Ringy Rose said: Wells lives round the corner from me, I might just start using her bin. She’ll probably just give you that narky snooty stare she has. I understand that hardly anyone can work with her in her actual day job as she’s so unbelievably difficult. 2 Quote Link to comment Share on other sites More sharing options...
Happier diner Posted January 22, 2023 Share Posted January 22, 2023 45 minutes ago, TheTeapot said: "I don't even need to open my £1000+ rates bill" is pretty fucking up yourself like. It's more that I dare not look. Like turning away from a penalty when my team are playing. Quote Link to comment Share on other sites More sharing options...
Mr Helmut Fromage Posted January 22, 2023 Share Posted January 22, 2023 1 hour ago, Jarndyce said: “Most folk” must have more cash to burn than me, then. I opened it to find out what my DD was going to be taking out of my account this year, so I could budget for it. And, oh look - there’s a leaflet… Most people in private rental properties would not receive a rates bill either straight to landlord or estate agent - anyhow bin day on Wednesday just like last week for me. 1 Quote Link to comment Share on other sites More sharing options...
Gizo Posted January 22, 2023 Share Posted January 22, 2023 1 hour ago, TheTeapot said: "I don't even need to open my £1000+ rates bill" is pretty fucking up yourself like. Course he opened it. Everyone reading this knows he opened it. He’s just being a baby. 1 1 Quote Link to comment Share on other sites More sharing options...
Gladys Posted January 22, 2023 Share Posted January 22, 2023 31 minutes ago, Mr Helmut Fromage said: Most people in private rental properties would not receive a rates bill either straight to landlord or estate agent - anyhow bin day on Wednesday just like last week for me. Well, their issue is with the landlord for not making them aware. Quote Link to comment Share on other sites More sharing options...
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