Banker Posted October 17, 2023 Share Posted October 17, 2023 Seems Alf & co don’t want any internal candidates for the top jobs anymore, wonder why!! https://www.manxradio.com/news/isle-of-man-news/new-chief-executive-for-isle-of-man-government-confirmed/ 1 Quote Link to comment Share on other sites More sharing options...
CrazyDave Posted October 17, 2023 Share Posted October 17, 2023 30 minutes ago, Banker said: Seems Alf & co don’t want any internal candidates for the top jobs anymore, wonder why!! https://www.manxradio.com/news/isle-of-man-news/new-chief-executive-for-isle-of-man-government-confirmed/ Do you know for a fact if any internal people applied? Because if they didn’t then that is probably why. 1 Quote Link to comment Share on other sites More sharing options...
Declan Posted October 17, 2023 Share Posted October 17, 2023 Quote The new chief executive of the Isle of Man Government has been announced. Andy Ralphs has been appointed by the Public Services Commission. His appointment was revealed as part of the chief minister's mid-term statement to Tynwald today (17 October). Alfred Cannan outlined his perceived biggest achievements to date. The chief executive officer is the most senior civil servant in government - serving as the principal adviser to the Lieutenant Governor, the Chief Minister and the Council of Ministers, and leads the Public Service. I know its Manx Radio and communicating clearly is not something they are noted for, but ... is this appointment his biggest achievement. 1 Quote Link to comment Share on other sites More sharing options...
Roger Mexico Posted October 17, 2023 Share Posted October 17, 2023 Even by the standards of bullshit butterflies that civil service recruitment come up with, this is quite a find: Andy is a dynamic flexible and highly motivated leader that has a successful career in Customer and Corporate Services. An award winning professional who can deliver strategic, operational and transformational change in order to deliver a cost effective, high performing and quality services. Often working in partnership with others to deliver better outcomes for communities and business. He has led large scale transformation and capital programmes focusing on the place, people, culture, process and technology in complex environments. Andy has worked in both in a permanent and interim capacity and future roles would be as Executive Director, Chief Operating Officer, Chief Executive or Board level roles including NED appointments. However if you look at the actual jobs he's held, he's had 12 different jobs since 2005, none of them as CEOs or remotely equivalent. And he's been unemployed since May: Strategic Director Customer & Corporate Services Plymouth City Council Nov 2018 - May 2023 4 years 7 months Strategic lead for the delivery of Customer and Corporate Services including Finance, Procurement, Capital Projects, Revenues & Benefits, Coroners, Registration Services, First Stop & Library Service, Contact Centre, HR, Shared Services, IT (DELT) Organisational Development, H&S and Well-being, Transformation and Digital. As a member of the Council's Corporate Management Team I lead the federation for Assistant Chief Exec's and Finance Directorate. Director of Customer Service & IT London Borough of Lambeth Jan 2018 - Nov 2018 11 months Interim role to support the development of the Council's Digital Strategy and the implementation of the Council's corporate business support function. Customer Experience Strategy Director, Barnet Partnership/Capita Local Public Services Jul 2016 - Jan 2018 1 year 7 months Responsible for driving Transformation across one of London’s largest local authorities. Focussed on reducing volume, redesigning service, enabling digital capability and driving change across the organisation. Department for Work and Pensions (DWP) Head of Digital Service Centre Transformation Jun 2015 - Jul 2016 1 year 2 months Head of Contact Centre Services Jan 2014 - Jun 2015 1 year 6 months Responsible for leading the strategic and operational transformation for one of Europe's largest virtual contact centre networks. Located over 32 sites, in-house and outsourced operations with in excess of 5,500 agents delivering a complex service for working age customers claiming benefits such as Job Seekers Allowance, Income Support as well as a number of other services for Pensions, Local Authorities and DWP partners. Interim Customer Services Director Essex County Council Apr 2013 - Jan 2014 10 months Responsible for leading Customer Services, Registration Service, Libraries, Arts, Heritage and Culture. Also accountable for the successful delivery Customer Transformation as well as creating the new Customer Services function to go live in Octoner 2013. Deputy Director (Contact Centres) Genesis Housing Group Dec 2010 - Apr 2013 2 years 5 months Responsible for 3 Contact Centres & Receptions, Strategic Development & Service Planning, Transformation Programme Member & Project Sponsor Wokingham Borough Council Transformation Programme Manager Jul 2010 - Jan 2011 7 months Programme Manager for Corporate Transformation, IT Implementation Programme, Service Redesign, Organisational Restructuring Customer First Programme Manager Apr 2008 - Aug 2010 2 years 5 months Programme Manager for Corporate Transformation, IT Implementation Programme, Service Redesign, Organisational Restructuring Interim Contact Centre Manager Cheshire County Council Dec 2007 - Nov 2008 1 year To lead Customer Service Teams through a challenging period of change due to Local Government Restructure Group Manager Customer Services London Borough of Waltham Forest Apr 2003 - Feb 2007 3 years 11 months Responsible for Contact Centres and Customer Services Programme Manager Home Office 2005 - 2007 2 years To bring together Local Government and Police to deliver a high quality non-emergency partnership for their customers through Contact Centres, Walk in Centres and Online Service Provision. Now a UK wide service provided by the Police. There's then a 20 year gap till when he left public school (he doesn't seem to have gone to University). It's a career mainly managing LA call centres and nothing to indicate most of the skills or experience that you would expect someone in this role to need. 5 4 1 Quote Link to comment Share on other sites More sharing options...
Banker Posted October 17, 2023 Author Share Posted October 17, 2023 13 minutes ago, CrazyDave said: Do you know for a fact if any internal people applied? Because if they didn’t then that is probably why. Yes I do & some of previous posts like cabinet & DHSC one 2 1 Quote Link to comment Share on other sites More sharing options...
Roxanne Posted October 17, 2023 Share Posted October 17, 2023 2 minutes ago, Roger Mexico said: However if you look at the actual jobs he's held, he's had 12 different jobs since 2005, none of them as CEOs or remotely equivalent. And he's been unemployed since May: I’m not going to say it. I’m not. 🤦♀️ 4 1 Quote Link to comment Share on other sites More sharing options...
CrazyDave Posted October 17, 2023 Share Posted October 17, 2023 5 minutes ago, Banker said: Yes I do & some of previous posts like cabinet & DHSC one What? That makes no sense. Quote Link to comment Share on other sites More sharing options...
WTF Posted October 17, 2023 Share Posted October 17, 2023 6 minutes ago, Roxanne said: I’m not going to say it. I’m not. 🤦♀️ awwww , go on . 4 Quote Link to comment Share on other sites More sharing options...
GreyWolf Posted October 17, 2023 Share Posted October 17, 2023 (edited) It’s a bit worrying that he never stays very long in any one job but he’s hit the jackpot now probably salary wise. Let’s see how it goes at least Randell didn’t get it permanently. Looking at his picture on Manx radios site he’s got superman hair and glasses maybe that was the deal breaker. Edited October 17, 2023 by GreyWolf 4 Quote Link to comment Share on other sites More sharing options...
cissolt Posted October 17, 2023 Share Posted October 17, 2023 He knows all the buzzwords. Should fit right in. https://www.capita.com/our-thinking/local-government-services-reimagined 3 Quote Link to comment Share on other sites More sharing options...
Roxanne Posted October 17, 2023 Share Posted October 17, 2023 36 minutes ago, Declan said: I know its Manx Radio and communicating clearly is not something they are noted for, but ... is this appointment his biggest achievement. And some... 1 Quote Link to comment Share on other sites More sharing options...
Two-lane Posted October 17, 2023 Share Posted October 17, 2023 35 minutes ago, Roger Mexico said: when he left public school So you looked up that he went to a public school - well, that is merely par for the course for RM. (Although he went to two schools at the same time - that confuses me). LinkedIn is a site for people to tell each other how wonderful they are. All the people who "Recommended" him work for call centres. And there is the fact that his LinkedIn c.v. is written in the third person - a sure sign of a winner, in my opinion. 1 2 Quote Link to comment Share on other sites More sharing options...
Nellie Posted October 17, 2023 Share Posted October 17, 2023 A lot will depend on what Cannan asks this guy to do. Many people on here give the impression that they want to see fundamental change in the way the IOM CS is run, how it behaves, how people are managed, and how poor performance is handled, among many other things. Sometimes, major change is a two stage process. Find someone to carry out a ‘shock and awe’ approach, which will shake everything up, clear out all the dross, set new organisational structures, set out new standards of culture and behaviour and basically create a ‘new normal’. Then they disappear, and someone else runs the new ‘business as usual’ or picks up all the pieces. Maybe Mr Ralphs is here for the first stage? It will be two years until this guy can be judged. Hopefully he only has two year contract. ** The alternative scenario is that he goes native and everything just carries on as before until he retires in 2037 pushing a wheelbarrow full of our cash. 1 Quote Link to comment Share on other sites More sharing options...
Andy Onchan Posted October 17, 2023 Share Posted October 17, 2023 1 hour ago, Roxanne said: I’m not going to say it. I’m not. 🤦♀️ You and me too! I'd settle for this fella at least you know what you're going to get: 1 Quote Link to comment Share on other sites More sharing options...
Blade Runner Posted October 17, 2023 Share Posted October 17, 2023 1 hour ago, Roger Mexico said: Even by the standards of bullshit butterflies that civil service recruitment come up with, this is quite a find: Andy is a dynamic flexible and highly motivated leader that has a successful career in Customer and Corporate Services. An award winning professional who can deliver strategic, operational and transformational change in order to deliver a cost effective, high performing and quality services. Often working in partnership with others to deliver better outcomes for communities and business. He has led large scale transformation and capital programmes focusing on the place, people, culture, process and technology in complex environments. Andy has worked in both in a permanent and interim capacity and future roles would be as Executive Director, Chief Operating Officer, Chief Executive or Board level roles including NED appointments. However if you look at the actual jobs he's held, he's had 12 different jobs since 2005, none of them as CEOs or remotely equivalent. And he's been unemployed since May: Strategic Director Customer & Corporate Services Plymouth City Council Nov 2018 - May 2023 4 years 7 months Strategic lead for the delivery of Customer and Corporate Services including Finance, Procurement, Capital Projects, Revenues & Benefits, Coroners, Registration Services, First Stop & Library Service, Contact Centre, HR, Shared Services, IT (DELT) Organisational Development, H&S and Well-being, Transformation and Digital. As a member of the Council's Corporate Management Team I lead the federation for Assistant Chief Exec's and Finance Directorate. Director of Customer Service & IT London Borough of Lambeth Jan 2018 - Nov 2018 11 months Interim role to support the development of the Council's Digital Strategy and the implementation of the Council's corporate business support function. Customer Experience Strategy Director, Barnet Partnership/Capita Local Public Services Jul 2016 - Jan 2018 1 year 7 months Responsible for driving Transformation across one of London’s largest local authorities. Focussed on reducing volume, redesigning service, enabling digital capability and driving change across the organisation. Department for Work and Pensions (DWP) Head of Digital Service Centre Transformation Jun 2015 - Jul 2016 1 year 2 months Head of Contact Centre Services Jan 2014 - Jun 2015 1 year 6 months Responsible for leading the strategic and operational transformation for one of Europe's largest virtual contact centre networks. Located over 32 sites, in-house and outsourced operations with in excess of 5,500 agents delivering a complex service for working age customers claiming benefits such as Job Seekers Allowance, Income Support as well as a number of other services for Pensions, Local Authorities and DWP partners. Interim Customer Services Director Essex County Council Apr 2013 - Jan 2014 10 months Responsible for leading Customer Services, Registration Service, Libraries, Arts, Heritage and Culture. Also accountable for the successful delivery Customer Transformation as well as creating the new Customer Services function to go live in Octoner 2013. Deputy Director (Contact Centres) Genesis Housing Group Dec 2010 - Apr 2013 2 years 5 months Responsible for 3 Contact Centres & Receptions, Strategic Development & Service Planning, Transformation Programme Member & Project Sponsor Wokingham Borough Council Transformation Programme Manager Jul 2010 - Jan 2011 7 months Programme Manager for Corporate Transformation, IT Implementation Programme, Service Redesign, Organisational Restructuring Customer First Programme Manager Apr 2008 - Aug 2010 2 years 5 months Programme Manager for Corporate Transformation, IT Implementation Programme, Service Redesign, Organisational Restructuring Interim Contact Centre Manager Cheshire County Council Dec 2007 - Nov 2008 1 year To lead Customer Service Teams through a challenging period of change due to Local Government Restructure Group Manager Customer Services London Borough of Waltham Forest Apr 2003 - Feb 2007 3 years 11 months Responsible for Contact Centres and Customer Services Programme Manager Home Office 2005 - 2007 2 years To bring together Local Government and Police to deliver a high quality non-emergency partnership for their customers through Contact Centres, Walk in Centres and Online Service Provision. Now a UK wide service provided by the Police. There's then a 20 year gap till when he left public school (he doesn't seem to have gone to University). It's a career mainly managing LA call centres and nothing to indicate most of the skills or experience that you would expect someone in this role to need. FFS 2 2 Quote Link to comment Share on other sites More sharing options...
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