Twitch Posted October 17, 2023 Share Posted October 17, 2023 2 hours ago, Roger Mexico said: Even by the standards of bullshit butterflies that civil service recruitment come up with, this is quite a find: Andy is a dynamic flexible and highly motivated leader that has a successful career in Customer and Corporate Services. An award winning professional who can deliver strategic, operational and transformational change in order to deliver a cost effective, high performing and quality services. Often working in partnership with others to deliver better outcomes for communities and business. He has led large scale transformation and capital programmes focusing on the place, people, culture, process and technology in complex environments. Andy has worked in both in a permanent and interim capacity and future roles would be as Executive Director, Chief Operating Officer, Chief Executive or Board level roles including NED appointments. However if you look at the actual jobs he's held, he's had 12 different jobs since 2005, none of them as CEOs or remotely equivalent. And he's been unemployed since May: Strategic Director Customer & Corporate Services Plymouth City Council Nov 2018 - May 2023 4 years 7 months Strategic lead for the delivery of Customer and Corporate Services including Finance, Procurement, Capital Projects, Revenues & Benefits, Coroners, Registration Services, First Stop & Library Service, Contact Centre, HR, Shared Services, IT (DELT) Organisational Development, H&S and Well-being, Transformation and Digital. As a member of the Council's Corporate Management Team I lead the federation for Assistant Chief Exec's and Finance Directorate. Director of Customer Service & IT London Borough of Lambeth Jan 2018 - Nov 2018 11 months Interim role to support the development of the Council's Digital Strategy and the implementation of the Council's corporate business support function. Customer Experience Strategy Director, Barnet Partnership/Capita Local Public Services Jul 2016 - Jan 2018 1 year 7 months Responsible for driving Transformation across one of London’s largest local authorities. Focussed on reducing volume, redesigning service, enabling digital capability and driving change across the organisation. Department for Work and Pensions (DWP) Head of Digital Service Centre Transformation Jun 2015 - Jul 2016 1 year 2 months Head of Contact Centre Services Jan 2014 - Jun 2015 1 year 6 months Responsible for leading the strategic and operational transformation for one of Europe's largest virtual contact centre networks. Located over 32 sites, in-house and outsourced operations with in excess of 5,500 agents delivering a complex service for working age customers claiming benefits such as Job Seekers Allowance, Income Support as well as a number of other services for Pensions, Local Authorities and DWP partners. Interim Customer Services Director Essex County Council Apr 2013 - Jan 2014 10 months Responsible for leading Customer Services, Registration Service, Libraries, Arts, Heritage and Culture. Also accountable for the successful delivery Customer Transformation as well as creating the new Customer Services function to go live in Octoner 2013. Deputy Director (Contact Centres) Genesis Housing Group Dec 2010 - Apr 2013 2 years 5 months Responsible for 3 Contact Centres & Receptions, Strategic Development & Service Planning, Transformation Programme Member & Project Sponsor Wokingham Borough Council Transformation Programme Manager Jul 2010 - Jan 2011 7 months Programme Manager for Corporate Transformation, IT Implementation Programme, Service Redesign, Organisational Restructuring Customer First Programme Manager Apr 2008 - Aug 2010 2 years 5 months Programme Manager for Corporate Transformation, IT Implementation Programme, Service Redesign, Organisational Restructuring Interim Contact Centre Manager Cheshire County Council Dec 2007 - Nov 2008 1 year To lead Customer Service Teams through a challenging period of change due to Local Government Restructure Group Manager Customer Services London Borough of Waltham Forest Apr 2003 - Feb 2007 3 years 11 months Responsible for Contact Centres and Customer Services Programme Manager Home Office 2005 - 2007 2 years To bring together Local Government and Police to deliver a high quality non-emergency partnership for their customers through Contact Centres, Walk in Centres and Online Service Provision. Now a UK wide service provided by the Police. There's then a 20 year gap till when he left public school (he doesn't seem to have gone to University). It's a career mainly managing LA call centres and nothing to indicate most of the skills or experience that you would expect someone in this role to need. This is a guy who can smash a job interview. And then…? 2 1 Quote Link to comment Share on other sites More sharing options...
english zloty Posted October 17, 2023 Share Posted October 17, 2023 2 hours ago, Declan said: I know its Manx Radio and communicating clearly is not something they are noted for, but ... is this appointment his biggest achievement. apart from pulling the minister for policy and reform, probably Quote Link to comment Share on other sites More sharing options...
Cueey Lewis And The News Posted October 17, 2023 Share Posted October 17, 2023 All I can say is that he looks ideally qualified looking, as he does, like Patrick Bateman in American Psycho. 2 Quote Link to comment Share on other sites More sharing options...
Cueey Lewis And The News Posted October 17, 2023 Share Posted October 17, 2023 2 hours ago, Roger Mexico said: Even by the standards of bullshit butterflies that civil service recruitment come up with, this is quite a find: Have you seen the length of most of those posts? A lot less than 2 years in role. 1 Quote Link to comment Share on other sites More sharing options...
joebean Posted October 17, 2023 Share Posted October 17, 2023 The ability to bullshit has always been a requirement to get on in the public sector, where actual achievements are secondary. That being said, I don’t mind where candidates are recruited from (but those outside of the public sector might actually make a difference) as long as they bring something new to the top echelons of CS. Integrity, for example; a quality sadly lacking in recent years. Quote Link to comment Share on other sites More sharing options...
enbee Posted October 17, 2023 Share Posted October 17, 2023 2 hours ago, Roger Mexico said: Even by the standards of bullshit butterflies that civil service recruitment come up with, this is quite a find: Andy is a dynamic flexible and highly motivated leader that has a successful career in Customer and Corporate Services. An award winning professional who can deliver strategic, operational and transformational change in order to deliver a cost effective, high performing and quality services. Often working in partnership with others to deliver better outcomes for communities and business. He has led large scale transformation and capital programmes focusing on the place, people, culture, process and technology in complex environments. Andy has worked in both in a permanent and interim capacity and future roles would be as Executive Director, Chief Operating Officer, Chief Executive or Board level roles including NED appointments. However if you look at the actual jobs he's held, he's had 12 different jobs since 2005, none of them as CEOs or remotely equivalent. And he's been unemployed since May: Strategic Director Customer & Corporate Services Plymouth City Council Nov 2018 - May 2023 4 years 7 months Strategic lead for the delivery of Customer and Corporate Services including Finance, Procurement, Capital Projects, Revenues & Benefits, Coroners, Registration Services, First Stop & Library Service, Contact Centre, HR, Shared Services, IT (DELT) Organisational Development, H&S and Well-being, Transformation and Digital. As a member of the Council's Corporate Management Team I lead the federation for Assistant Chief Exec's and Finance Directorate. Director of Customer Service & IT London Borough of Lambeth Jan 2018 - Nov 2018 11 months Interim role to support the development of the Council's Digital Strategy and the implementation of the Council's corporate business support function. Customer Experience Strategy Director, Barnet Partnership/Capita Local Public Services Jul 2016 - Jan 2018 1 year 7 months Responsible for driving Transformation across one of London’s largest local authorities. Focussed on reducing volume, redesigning service, enabling digital capability and driving change across the organisation. Department for Work and Pensions (DWP) Head of Digital Service Centre Transformation Jun 2015 - Jul 2016 1 year 2 months Head of Contact Centre Services Jan 2014 - Jun 2015 1 year 6 months Responsible for leading the strategic and operational transformation for one of Europe's largest virtual contact centre networks. Located over 32 sites, in-house and outsourced operations with in excess of 5,500 agents delivering a complex service for working age customers claiming benefits such as Job Seekers Allowance, Income Support as well as a number of other services for Pensions, Local Authorities and DWP partners. Interim Customer Services Director Essex County Council Apr 2013 - Jan 2014 10 months Responsible for leading Customer Services, Registration Service, Libraries, Arts, Heritage and Culture. Also accountable for the successful delivery Customer Transformation as well as creating the new Customer Services function to go live in Octoner 2013. Deputy Director (Contact Centres) Genesis Housing Group Dec 2010 - Apr 2013 2 years 5 months Responsible for 3 Contact Centres & Receptions, Strategic Development & Service Planning, Transformation Programme Member & Project Sponsor Wokingham Borough Council Transformation Programme Manager Jul 2010 - Jan 2011 7 months Programme Manager for Corporate Transformation, IT Implementation Programme, Service Redesign, Organisational Restructuring Customer First Programme Manager Apr 2008 - Aug 2010 2 years 5 months Programme Manager for Corporate Transformation, IT Implementation Programme, Service Redesign, Organisational Restructuring Interim Contact Centre Manager Cheshire County Council Dec 2007 - Nov 2008 1 year To lead Customer Service Teams through a challenging period of change due to Local Government Restructure Group Manager Customer Services London Borough of Waltham Forest Apr 2003 - Feb 2007 3 years 11 months Responsible for Contact Centres and Customer Services Programme Manager Home Office 2005 - 2007 2 years To bring together Local Government and Police to deliver a high quality non-emergency partnership for their customers through Contact Centres, Walk in Centres and Online Service Provision. Now a UK wide service provided by the Police. There's then a 20 year gap till when he left public school (he doesn't seem to have gone to University). It's a career mainly managing LA call centres and nothing to indicate most of the skills or experience that you would expect someone in this role to need. https://www.plymouthherald.co.uk/news/plymouth-news/labours-finance-chief-denies-crying-4708984 Quote Link to comment Share on other sites More sharing options...
enbee Posted October 17, 2023 Share Posted October 17, 2023 (edited) 2 hours ago, Roger Mexico said: Even by the standards of bullshit butterflies that civil service recruitment come up with, this is quite a find: Andy is a dynamic flexible and highly motivated leader that has a successful career in Customer and Corporate Services. An award winning professional who can deliver strategic, operational and transformational change in order to deliver a cost effective, high performing and quality services. Often working in partnership with others to deliver better outcomes for communities and business. He has led large scale transformation and capital programmes focusing on the place, people, culture, process and technology in complex environments. Andy has worked in both in a permanent and interim capacity and future roles would be as Executive Director, Chief Operating Officer, Chief Executive or Board level roles including NED appointments. However if you look at the actual jobs he's held, he's had 12 different jobs since 2005, none of them as CEOs or remotely equivalent. And he's been unemployed since May: Strategic Director Customer & Corporate Services Plymouth City Council Nov 2018 - May 2023 4 years 7 months Strategic lead for the delivery of Customer and Corporate Services including Finance, Procurement, Capital Projects, Revenues & Benefits, Coroners, Registration Services, First Stop & Library Service, Contact Centre, HR, Shared Services, IT (DELT) Organisational Development, H&S and Well-being, Transformation and Digital. As a member of the Council's Corporate Management Team I lead the federation for Assistant Chief Exec's and Finance Directorate. Director of Customer Service & IT London Borough of Lambeth Jan 2018 - Nov 2018 11 months Interim role to support the development of the Council's Digital Strategy and the implementation of the Council's corporate business support function. Customer Experience Strategy Director, Barnet Partnership/Capita Local Public Services Jul 2016 - Jan 2018 1 year 7 months Responsible for driving Transformation across one of London’s largest local authorities. Focussed on reducing volume, redesigning service, enabling digital capability and driving change across the organisation. Department for Work and Pensions (DWP) Head of Digital Service Centre Transformation Jun 2015 - Jul 2016 1 year 2 months Head of Contact Centre Services Jan 2014 - Jun 2015 1 year 6 months Responsible for leading the strategic and operational transformation for one of Europe's largest virtual contact centre networks. Located over 32 sites, in-house and outsourced operations with in excess of 5,500 agents delivering a complex service for working age customers claiming benefits such as Job Seekers Allowance, Income Support as well as a number of other services for Pensions, Local Authorities and DWP partners. Interim Customer Services Director Essex County Council Apr 2013 - Jan 2014 10 months Responsible for leading Customer Services, Registration Service, Libraries, Arts, Heritage and Culture. Also accountable for the successful delivery Customer Transformation as well as creating the new Customer Services function to go live in Octoner 2013. Deputy Director (Contact Centres) Genesis Housing Group Dec 2010 - Apr 2013 2 years 5 months Responsible for 3 Contact Centres & Receptions, Strategic Development & Service Planning, Transformation Programme Member & Project Sponsor Wokingham Borough Council Transformation Programme Manager Jul 2010 - Jan 2011 7 months Programme Manager for Corporate Transformation, IT Implementation Programme, Service Redesign, Organisational Restructuring Customer First Programme Manager Apr 2008 - Aug 2010 2 years 5 months Programme Manager for Corporate Transformation, IT Implementation Programme, Service Redesign, Organisational Restructuring Interim Contact Centre Manager Cheshire County Council Dec 2007 - Nov 2008 1 year To lead Customer Service Teams through a challenging period of change due to Local Government Restructure Group Manager Customer Services London Borough of Waltham Forest Apr 2003 - Feb 2007 3 years 11 months Responsible for Contact Centres and Customer Services Programme Manager Home Office 2005 - 2007 2 years To bring together Local Government and Police to deliver a high quality non-emergency partnership for their customers through Contact Centres, Walk in Centres and Online Service Provision. Now a UK wide service provided by the Police. There's then a 20 year gap till when he left public school (he doesn't seem to have gone to University). It's a career mainly managing LA call centres and nothing to indicate most of the skills or experience that you would expect someone in this role to need. Edited October 17, 2023 by enbee Duplicate post Quote Link to comment Share on other sites More sharing options...
Hmmmm Posted October 17, 2023 Share Posted October 17, 2023 34 minutes ago, Cueey Lewis And The News said: Have you seen the length of most of those posts? A lot less than 2 years in role. Therein lies the problem. Staggering amount of short term roles by the gent. Flitting from different LA/Govt Depts not staying too long, leaving what legacy exactly?? He has certainly landed the big one here. There would appear to be a clear drive to recruit from off island, these things come in cycles and at some point in the future some bright spark will revert to local solutions for local problems, at the moment we need to get Alfs increased population target some impetus, and what better way than the blob that is the CS. Wholly uninspiring and the focus should be on the recruitment process that continues to serve up such people. 2 Quote Link to comment Share on other sites More sharing options...
A fool and his money..... Posted October 17, 2023 Share Posted October 17, 2023 49 minutes ago, Cueey Lewis And The News said: Have you seen the length of most of those posts? A lot less than 2 years in role. Well presumably his mortgage or rent will be being paid by the government for the first two years as part of his gold plated relocation package, NI holiday etc.etc. so we'll probably get two years out of him. Unless he's hounded out of his position after a few months in which case he'll probably retire in the lap of luxury. In either case it's the increasingly impoverished Manx tax payer who'll be expected to bend over and foot the bill, without any guarantee of a positive outcome for them - in fact in recent experience, we are almost guaranteed a bad one. Quote Link to comment Share on other sites More sharing options...
Jarndyce Posted October 17, 2023 Share Posted October 17, 2023 1 minute ago, A fool and his money..... said: Well presumably his mortgage or rent will be being paid by the government for the first two years as part of his gold plated relocation package, NI holiday etc.etc. Any evidence? Does anyone know what the current relocation package is for a post at this level? I guess it’s in the public domain somewhere… Quote Link to comment Share on other sites More sharing options...
Moghrey Mie Posted October 17, 2023 Share Posted October 17, 2023 3 hours ago, cissolt said: He knows all the buzzwords. Should fit right in. https://www.capita.com/our-thinking/local-government-services-reimagined Stand by for transformation and change on the Isle of Man. Good luck with that Andy. Quote Link to comment Share on other sites More sharing options...
A fool and his money..... Posted October 17, 2023 Share Posted October 17, 2023 10 minutes ago, Jarndyce said: Any evidence? Does anyone know what the current relocation package is for a post at this level? I guess it’s in the public domain somewhere… Past experience. Seems to be standard practice in enticing these high rollers here - regardless of whether they are any good for the place or not. Quote Link to comment Share on other sites More sharing options...
Cueey Lewis And The News Posted October 17, 2023 Share Posted October 17, 2023 (edited) 35 minutes ago, Jarndyce said: Any evidence? Does anyone know what the current relocation package is for a post at this level? I guess it’s in the public domain somewhere… Re location expenses up to £10K and a year NI holiday on his monumental salary. https://www.locate.im/relocating/uk/relocation-incentives/relocation-incentive Edited October 17, 2023 by Cueey Lewis And The News 2 Quote Link to comment Share on other sites More sharing options...
Banker Posted October 17, 2023 Author Share Posted October 17, 2023 Government are also looking for 2 NEDs to advise cabinet office with this guy on interviewing panel. Quote Link to comment Share on other sites More sharing options...
Two-lane Posted October 17, 2023 Share Posted October 17, 2023 This is his previous salary: https://www.plymouth.gov.uk/sites/default/files/SeniorManagementStructureChart_0.pdf This is him not having his dinner jacket buttoned up: https://www.getreading.co.uk/news/local-news/councils-call-centre-top-performer-4220550 This is his leaving message on LinkedIn: https://www.linkedin.com/posts/andyralphs_a-great-job-a-great-city-and-a-wonderful-activity-7110989664227844096-nzkS/?trk=public_profile_like_view So he was probably given the job early this year, but then there was a gap until he took up the position? Anyway, I'm off to the snug in the Rovers Return. Catch up on the gossip with Ena and Vera. Quote Link to comment Share on other sites More sharing options...
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